A 20% restocking fee will be applicable for all approved returns. Returns should be carefully packaged and shipped prepaid, with the Return Authorizations number displayed on the shipping label. ETI reserves the right to refuse returned items that are soiled, wet, abused, or damaged in shipping. Merchandise must be returned new, unused condition.
CANCELLATION, CHANGES & PERMISSIONS: Orders may not be cancelled or changed without receipt of a written cancellation or change request. Once in production, cancellation of custom products will result in loss of deposit. The customer authorizes ETI to publish custom printed cover reproductions for advertisement purposes.
SAFETY: It is the responsibility of the BUYER to employ safe methods of installation. Installers must take into account; staking, surface grade, composite of surface, and must be aware of both overhead and underground obstruction. Good judgment with regard to wind and weather conditions should be used to determine time of installation and take down. If weather or any other external factors become threatening, a total removal of the product is recommended and at minimum a complete evacuation.
Staking a tent properly requires specific site analysis which should be performed by a licensed professional engineer. Factors which take into account wind uplift calculations, stake withdrawal capacity, size, placement and the number of stakes required are necessary at a minimum. ETI has no knowledge of specific staking requirements for your installations and will not be responsible for any aspect of staking failure whether or not the stakes were purchased or supplied by ETI.
SALES TAX: Sales tax will be charged to shipments within Florida unless a current Florida Resale Tax Exemption certificate is provided.
SHIPPING: ETI cannot guarantee a particular date for shipment or delivery of merchandise. Estimates of delivery dates are those projected by the freight or package carriers and are not guaranteed. ETI shall not be responsible for delays in deliveries due to any contingencies beyond ETI's control. Delivery means F.O.B. ETI's facility, Miami, Florida. Risk of loss of damage to and title to goods and products shall pass upon delivery to the transportation company. Upon receipt of shipment, it shall be the responsibility of Buyer to check materials and secure written acknowledgment from delivering carrier for any shortages, loss or damage. For your protection, materials must be checked before you sign for the shipment. If there is any shortage or damages, you must require the driver to make a notation on your receipt, and then make a claim with the carrier for the amount of the loss or damage. Should damage not be discovered until goods are unpacked, immediately report it to the carrier so that such shortage or damage can be inspected promptly, and then file a claim with the carrier along with the inspection report.
ALL CLAIMS MUST BE FILED WITH THE CARRIER, AND NOT ETI. If the Buyer does not specify a method of shipment or carrier, or if the method is not practical in the sole discretion of ETI, the company shall determine the method of shipping and carrier without liability for differences in time and/or expense.